GENERAL TERMS AND CONDITIONS
These terms and conditions apply between the buyer - hereinafter - referred to as customer - and the company Balbachdamast GmbH & Co. KG, represented by the owners Markus Balbach, Lukas Balbach - below - mentioned company.
Balbachdamast GmbH & Co. KG
Tel.: 06475 - 8911
Fax: 06475 - 912986
Deviating conditions shall only apply insofar as this is explicitly agreed in writing between the customer and the company in each individual case.
These terms and conditions can be printed at will or saved in a reproducible form. Furthermore, they are stored by the company and are for each customer under the following URL's www.balbachdamast.com/de/service/agb/ und www.balbachdamast.com/en/service/agb/ in German and English cost. Our offers are non-binding, errors and misprints reserved.
a) Offers and representations of products on the website www.balbachdasmast.com or also www.amazon.com, www.instagram.com or www.facebook.com and their subpages are not binding. The order of each product by the customer is done through online dispatch the completed order form. Before sending the form the customer will again be asked to verify the information and to correct input errors.
b) The contract is concluded with the confirmation of the customer's order by the company, at the latest upon delivery of the product. The company sends the customer an electronic confirmation / Preliminary settlement on access of the customer order.
c) Errors and mistakes on the part of the seller is expressly reserved.
d) Generally the buyer all eventual fees in full, which are additional Duch special circumstances or Payment Order.
e) images can be similar. Damascus is never the same because it is processed artisan. The visual result depends on your processing.
3. Return policy
a) right of return
The customer is entitled to return the product obtained without giving reasons within two weeks. The period begins with receipt of the product and this instruction. The customer has the return by return request in text form, for example, by letter or e-mail to explain. To meet the deadline, the timely dispatch of return desire. In any case, the return of the goods at the expense and risk of the sender / customer. To ensure that our products are insured with a rescission of the contract and during the return journey, you will send the goods by parcel back please and not as a package or letter. For a purchase price of more than 500 EURO you insure the package, please accordingly in addition.
The redemption notice must be sent to:
Balbachdamast GmbH & Co. KG
Tel.:06475 - 8911
b) Consequences of return
In the case of an effective return the mutually received benefits are to be returned and if necessary pulled uses are. In case of deterioration of the goods, compensation can be demanded. This does not apply if the deterioration of the product exclusively on their examination, as it would in a shop have been possible due. In addition, the customer can avoid the obligation to pay compensation by not using the product as an owner in use and omitting everything, which impairs its value.
c) Exclusion of the right of revocation
The right of revocation does not exist with contracts:
- for the supply of goods which are not prefabricated and whose manufacture is subject to an individual selection or destination by the consumer or which are clearly tailored to the personal needs of the consumer.
a) We accept the guarantee in accordance with the statutory provisions. If the customer is a consumer, the warranty period is 24 months for new and 12 months for used goods. If the customer is an entrepreneur who applies for new goods a warranty period of 12 months, for used goods the warranty is excluded. If the customer is an entrepreneur, so we have a choice whether we remedy the defect or deliver a defect-free.
b) a product proves to be defective, the customer may demand subsequent performance at his discretion to remedy the defect or delivery of conforming goods. The Company may refuse the chosen type of fulfillment if that is only achievable with unreasonable costs.
c) If a rectification by the Company fails twice, the company refuses both kinds of remedy or provides the Company within the time limit set by the customer both kinds of cure, so the customer has at his discretion, the right to withdraw or reduce the purchase price, possibly as an alternative a compensation or indemnity.
d) are excluded from the warranty damages due to natural wear, improper use and lack of or improper maintenance. This is particularly to be noted that the products offered by the company no mass or factory goods, but handmade work, usually often are unique.
e) With the discovery of defects, the customer can directly contact the company.
5. Terms of payment
a) The price of the product ordered by the customer is due without deduction before the delivery of the product. All claims of the company are drawn solely by the company.
b) the price referred to in paragraph 6 a) also includes the cost of packaging / insurance and shipping, as well as additional costs incurred by the type of payment.
c) A collection of the goods by the customer is possible.
d) The customer is not entitled to withhold payments due to counter claims or to offset counterclaims, unless the counterclaims are undisputed or legally binding.
e) costs that are causally related to the payment in connection with the purchase price payment are to be borne by the customer.
f) invoices are payable within 10 days.
6. Delivery and reservation of title
a) Delivery times are affected by the order confirmation. Is there no time called, the company strives for a timely delivery possible. Partial deliveries are allowed. Thereby the customer derives no additional shipping costs.
b) Force majeure entitles the company to postpone the delivery for the duration of the disability. If the company's delivery becomes permanently, but at least for a period of three months, impossible, it will be released from its delivery obligations. Under the concept of force majeure shall include all circumstances, which is not responsible for the company and by the company's supply of the goods is rendered impossible or unreasonably difficult, such as lawful strike or lawful lockout, war, import and export bans, energy and raw material shortages and companies can not be held, late deliveries.
a) The Company shall be liable only to the extent the company, its agents and / or its legal representatives an intentional or grossly negligent behavior on the load falls. This does not apply if primary obligations of the contract are not violated by the company's agents and / or his legal representatives.
b) In the case of slight negligence, liability of the company and / or its agents and statutory representatives in asset loss in respect of indirect damage, especially consequential damages, unpredictable or atypical damages.
c) A statutory strict liability of the company in particular remains a legal Garantiehaftung- of the foregoing limitations of liability (Section 8 a) and 8 b)) unaffected. Likewise, the above figures do not apply to culpable injury to life, limb or health by the company.
d) The numbers 8.a) to 8.c) all contractual claims resulting from this agreement or from the use of the product.
8. Final provisions
Jurisdiction is Weilburg an der Lahn, if the customer is a merchant according to the Commercial Code, a legal entity under public law or public special fund. The same applies if the customer does not have domicile or habitual residence in the Federal Republic of Germany during complaint filing.
9. Dispute resolution
The European Commission provides a platform for online dispute resolution (OS) ready. You can find the platform under http://ec.europa.eu/consumers/odr/